Frequently Asked Questions

1. Click on .
2. Enter your SingPass ID and Password.
3. Upon successful SingPass Authentication you will be directed to Member's Corner page.

Click here to find out more about SingPass.

For Private Limited, Public Listed and Non-Profit Companies:

1. Click on "Request Access to Account".
2. Enter UEN, name(as in NRIC) and NRIC no. of staff before submission.
3. Fax the Company Resolution to 68543498 or email to ipdmail@hdb.gov.sg

Access will be granted on the next working day after a valid company resolution is received.

For Sole Proprietor, Partnership and Limited Liability Partnership Companies:

1. Approach Master Account user of your company. (All registered tenants are automatically Master Account user.)
2. Master Account user log into HBiz using his Singpass.
3. Click on "Supplementary Accounts".
4. Click on "Add a New Supplementary Account".
5. Enter your email, name(as in NRIC) and NRIC no.and tick the services (My Account Info, Applications and Business Directory) and submit.
6. You will be able to login with your SingPass instantly upon account creation.

Alternatively, you may call our helpdesk at 1800-8663077 (operating hours: 8.30am - 5pm, Monday to Friday ) or email to ipdmail@hdb.gov.sg for assistance.

You can select one of the two methods depending on the mode of business of your company:

For Private Limited, Public Listed and Non-Profit Companies:

1. Click on "Request Access to Account".
2. Enter UEN, name(as in NRIC) and NRIC no. of employee before submission.
3. Fax the Company Resolution to 68543498 or email to ipdmail@hdb.gov.sg.

Access will be granted on the next working after a valid company resolution is received.

For Sole Proprietor, Partnership and Limited Liability Partnership Companies:

As Master Account user you can personally give Supplementary Account to your employee.

Steps to create Supplementary Accounts:

1. Click on and log into Members Corner.
2. Click on "Supplementary Accounts".
3. Click on "Add a New Supplementary Account".
4. Enter the email, name(as in NRIC) and NRIC no. of your employee and tick the services (My Account Info, Applications and Business Directory) you want to grant him.
5. Submit.

Your employee will be able to login with his SingPass instantly upon account creation.

For Master Accounts:
You can call our helpdesk at 1800-8663077(During operating hours) or email to ipdmail@hdb.gov.sg for assistance.

For Supplementary Accounts:

1. Click on and log into Members Corner.
2. Click on "Supplementary Accounts".
3. Tick the supplementary account to remove.
4. Click on "Delete".

You can choose any or all of the three services to assign to your employee by giving him the Supplementary Account:

• My Account Info
• Applications
• Business Directory

Steps to create Supplementary Accounts:

1. Click on and log into Members Corner.
2. Click on "Supplementary Accounts".
3. Click on "Add a New Supplementary Account".
4. Enter the email, name(as in NRIC) and NRIC no. of your employee and tick the services (My Account Info, Applications and Business Directory) you want to grant him.
5. Submit.

Your employee will be able to login with his SingPass instantly upon account creation.

1. Click on and log into Members Corner.
2. Click on "Statement of Account/Tax Invoice".
3. Select the account and month to view.
4. A new/pop-up window showing your Statement of Account/Tax Invoice will appear (see the next FAQ if you do not see the pop-up window).
5. Click on "Print".

Two of the common pop-up blockers are:

For Internet Explorer

1. Click on "Tools".
2. Click on "Pop-up Blocker".
3. Click on "Turn Off Pop-up Blocker".

For Yahoo! Toolbar pop-up blocker
Yahoo! pop-up Blocker is enabled by default, however you can turn Pop-Up Blocker on and off using the Pop-Up Blocker menu.

1. Click the Pop-Up Blocker menu.
2. Select "Enable Pop-Up Blocker".
3. If the checkmark was present, Pop-Up Blocker is now off. If the checkmark was not present, Pop-Up blocker is now enabled.

For Pop-Up Blockers that are not listed above, please check your software user guide or with your company IT support.

• Click here for Tenancy Assignment
• Click here for Subletting
• Click here for Business Change

• It is the standard identification number of an entity.
• UEN shall be for registered entities as NRIC is for Singapore citizens.
• The UEN uniquely identifies the entity to the Singapore Government.

You can check out our Policies or click below for direct link for information:

• Assignment
• Subletting
• Business Change

1. Click on and log into Members Corner.
2. Click on "My Transactions".

"Member's Zone" is specially designed for our valued tenants and lessees. The following services are provided exclusively for our members:

• Management of Master and Supplementary Accounts.
• Management of internet shop front services (Companies, Products, Classifieds, Enquiry and Contact Us).
• Viewing of account information (Tenancy Information and Statement of Account/Tax Invoice).
• Submission of e-applications (Business Change, Subletting, Assignment, Renewal of Tenancy, Lease Mortgage, Lease Assignment and Tenancy Termination).
• Viewing the status of transaction of e-applications.
• Submission of Renewal of Tenancy.

• For payment by GIRO, our system will only be updated every 9th of the month. For payments made between 1st to 8th of the month, our system will still reflect information of the previous month.
• For payment by cash/cheque at the counter, our system will be updated two days later.